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“Having an annual external quality assessment helps us to focus and look at ways to continually improve. The CQA was extremely professional; they undertake the assessment in a non-threatening manner helping residents and staff to feel comfortable with the assessment process. The CQA always gives constructive feedback during their closing session. Everyone involved at Bushell House – Trustees, management, staff and residents feel this external independent quality mark actually cements what we are trying to achieve, a high quality, caring home from home for our residents”
Bushell House

“The Assessor was very professional and thorough.  They were very calming to our residents and staff”
Arranmore Park Rest Home

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“We have taken part in the RDB assessments for the last few years and now it has become an integral part of our annual quality assurance cycle. The company, residents and their families are given the re-assurance that we are providing and delivering ‘quality’ care and services, which have been assessed by an independently accredited third party”
Rough Lee Home

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“Inspections are always daunting but I found the CQA to be polite and courteous at all times and easy to speak with”
Astune Rise Care Home

“A pleasant experience, enjoyed in a relaxed, informal atmosphere”
Ashville House

“Once again a beneficial visit, good input and advice where necessary to make the service better”
Alma Green Residential Care Home

“LCA has had a long association with RDB Star Rating and continues to promote its benefits to providers. Quality in care is not something owned by public and quasi-public bodies with an inspection/quality monitoring role to be imposed externally. It is something which is at the heart of a provider’s commitment to delivering quality care and support throughout the organisation. It gives a provider ownership of their quality processes. RDB Star Rating is an excellent means for a provider to make their commitment to quality visible and measurable.”
Lancashire Care Association