case study
Moorlands Nursing Home, Guisborough
Moorlands Nursing Home has experienced a steady improvement in its star
ratings since its first accreditation in 2001 when it achieved 3 stars.
In 2003, it shifted up to 4 stars and in 2004 reached coveted 5 star status,
maintaining this star rating for both 2005 and 2006. It regards the assessment
and accreditation process as key to the development of the home, providing
the opportunity to reflect on practice in every area of the business and
receiving third party endorsement that it is delivering excellent care.
Key benefits
- It has helped with further development of services within the home
- It has provided a focus for updating and improving services and developing
audit processes
- Staff have been positive, proud and empowered as a result of the
scheme and it has enabled them to develop their roles
- Residents have also been pleased to be involved in further improving
already high standards of care
- It provides the opportunity to look at how things are done, talk
to residents, relatives and staff and then act on views – empowering
and streamlining systems as a result
- In particular, there has been better communication in meetings, an
improved maintenance system, motivation sessions, rewards for staff
through Positive Performance Management and information across the home
has become more accessible