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CQC proposes new changes to factual accuracy process – and want care providers’ views

The Care Quality Commission (CQC) has made proposals for a new factual accuracy process and has encouraged views from health and social care providers.

CQC asked for opinions on ways the factual accuracy process earlier this year and has now compiled a list of proposals and asked for views by 31 October.

The list of proposals are:

  • To make our form simpler and mandatory (the only way we will accept provider information).
  • To develop specific provider guidance with clearer instructions and examples.
  • To ask submissions to identify where and how the information supports the point (rather than sending us lot of material).
  • To work limit each point that is being made on the form, but not the number of points.
  • To stick strictly to the 10 days’ time limit for submissions.
  • To allow discretion to the time limit but only in exceptional circumstances.
  • To develop a digital solution (this is a longer-term aim).

The CQC has been called out by website Ridout-law as a clear indication the CQC is not equipped to deal with detailed submissions where their draft reports are inaccurate.

The website said: “The best solution would be to improve training of inspectors and share detailed and accurate inspection notes – both of which would promote transparency of findings.

“This positive action would, in itself, limit the need to challenge so robustly. Instead, the CQC have opted to manipulate its own system to reduce the scope of argument and deny providers the proper right to reply by limiting responses and addition conditions to what will and will not be considered.”

Ridout Law are urging providers to participate in the consultation, which can be found here.

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