Care Home recognises the importance of RDB Star Rating

Written by Lyndsey Burt

Bushell House in Lancashire recently participated in the RDB Star Rating Scheme for the thirteenth year running.  The home was one of the first to be assessed by RDB since the Care Quality Commission (CQC) introduced their new regulatory inspections in October.

This year the RDB Model and Assessment process have been updated in line with CQC’s changes to promote ‘quality’ homes to the public, assist care homes with their compliance and to give an independent assessment on the quality of the care and services the home provides.

Susan Jones, the Registered Manager of Bushell House, explained “Throughout the assessment, the Care Quality Assessor (CQA) explained the changes to the RDB assessment and that it now reflects the new way of inspections carried out by CQC.  We are aware that this includes looking at areas to ensure the service is Safe, Effective, Caring, Responsive and Well-led, which I feel will help services in preparation for any future CQC inspection visits.”

Susan went on to say how important independent assessment is to their home “We feel it is important to have an external quality assessment, which recognises our hard work and determination to provide a high quality service, and we have always found the RDB assessment process to be very fair, impartial and rewarding.”

Bushell House were also very happy with the conduct of the CQA.  Susan commented “this is the third time we have seen this particular CQA, who we always find to be very professional, organised and methodical during the assessment, ensuring all policies, procedures and other documents are in place and current.  I feel the CQA does spend time with the residents and staff to get a full picture of the daily lives of people living and working at Bushell House, and on both days he had lunch with the residents.”

One of the criteria CQC are using for two of their outcome ratings, Outstanding and Well-led, is the following: ‘a Home sustains outstanding practice and improvements over time and works towards, and achieves, recognised accreditation schemes’.

The RDB Star Rating results for the homes that have participated in the Lancashire area will be available just before Christmas.

You can find out more information about Bushell House at

21 November 2014

Addendum – 1st July 2015: CQC now recognise RDB Star Rating in Bushell House’s Inspection Report – you can read about it here

About the author

Lyndsey Burt